No.02 Étreinte Reed Diffuser 100ml

We want you to love every moment of your Scent & Cement experience. If something isn’t quite right, we’re here to help.

 

Return Eligibility

• Items must be returned within 14 days of delivery.
• Products must be unused, in original condition, and in their original packaging.
• Due to the nature of our products, used candles or opened fragrance items cannot be returned.

 

How to Initiate a Return:

• Email us at info@scentandcement.com with your order number and reason for return.
• We’ll guide you through the process and provide a return address.

 

Return Shipping:

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a tracked service to ensure safe delivery.
• Please allow 5–7 business days for the refund to appear.

At Scent & Cement, we take great care to ensure your candles arrive safely, swiftly, and beautifully packaged.

 

Dispatch & Delivery:

• Processing Time: Orders are dispatched within 2–3 business days.
• UK Shipping: Standard delivery takes 2–5 business days. Express options available at checkout.
• International Shipping: We do not currently ship outside of the UK.

 

Packaging

Each candle is carefully wrapped to protect its vessel and preserve its scent integrity. Our packaging is eco-conscious and designed to reflect the elegance of our brand.

 

Tracking & Support

Once your order ships, you’ll receive a tracking link via email. If you have any questions, our customer care team is here to help.